Customer Intelligence

Data and AI in the service of commercial decisions

From every customer interaction — online, offline, in products and services — we rebuild a single operational profile, enrich it with AI and make it actionable in real time across marketing, sales and customer care.

Statwolf CDP
Data Foundationidentity · 360
Intelligence Layerpropensity · NBA
Activation Layerreal-time
Da ingestion ad attivazione
The context

The data is there, the decisions aren’t

Customer experience is no longer a marketing matter: it spans sales, service, products and contracts. Generative AI raises expectations — but without a unified, reliable data layer it stays disconnected from the business.

Data platforms, CRMs, marketing tools, analytics — yet the view of the customer stays fragmented, insights don’t turn into action, activation is slow or disconnected. Customer Intelligence closes this gap.

The challenges

The challenges clients recognise as their own

  • Customer identity fragmented across web, app, e-commerce, retail, CRM and marketing automation.
  • Partial views: every team works from a different slice of the truth.
  • Segments that take weeks to build, activate and measure.
  • Experimental AI models that never reach production, or arrive without monitoring.
  • Cross-sell and churn-prevention campaigns based on static rules and days-old data.
  • Attribution that ignores the full funnel and leaves budget decisions without solid ground.
  • B2B: product, contract and service data never talk to the CRM — sales miss the strongest signals.
The solution — Statwolf CDP

A composable CDP, from ingestion to activation

Statwolf CDP integrates into your existing data architecture instead of replacing it, and covers the whole value chain from ingestion to activation.

Data Foundation

Batch and real-time ingestion from any source, flexible identity resolution, unification of profiles, accounts and customer 360 for both B2C and B2B.

Intelligence Layer

Customer analytics, propensity and churn scoring, recommendation, next best action, multi-touch attribution. Off-the-shelf or custom models, orchestrated in the platform.

Activation Layer

Self-service audience builder, journey orchestration, real-time activation across marketing, sales and digital channels — with a feedback loop back into the platform.

Composable, not a replacement

  • Data sync — data replicated inside the CDP for maximum independence and speed.
  • Zero-copy — the CDP operates directly on your data lakehouse, no duplication.
  • Zero-compute — computation stays on your systems, the CDP orchestrates and activates.

Customer AI — from conversations to actions

A conversational layer built into the CDP: guided interactions with prospects and customers, progressive qualification, CRM sync, orchestration with human fallback. Conversations become structured data and automated actions.

Flexible deployment

  • SaaS — fast activation, minimal setup.
  • Private Cloud — dedicated infrastructure, full governance, enterprise security.
  • SaaS → Private — start fast and migrate once the business has validated the case, with nothing to rewrite.
Proven impact
10×
ROI on activation campaigns within 12 months
20M+
personalised communications per year in production
increase in campaign activation frequency
hours → min
time to build and activate an audience

Want to see whether a composable CDP makes sense for your context?

Email us at hello@statwolf.com: half an hour with one of our solution architects, no strings attached. We come prepared on your sector.